Calling Your Doctor

Is it okay to call your doctor? Of course it is. Often a phone call to the doctor or advice nurse is all you need to manage a problem at home or determine if a visit is needed. Here's how to get the most from every call:

Prepare for your call.

• Write down a one-sentence description of your problem and why you are calling (list two to three questions at most).


• Have your symptom list handy.


• Have your calendar handy in case you need to schedule an appointment.

Leave a clear message.

• Tell your one-sentence description to the person who answers and ask to talk with a doctor or advice nurse.


• If no one is available, ask the receptionist to relay your message and have someone call you back. Ask when they might call.


• If a call-back is needed, keep the phone line clear so you can take the call.

Follow through.

• When the doctor or advice nurse calls back, briefly describe your problem, ask your questions, and describe any major symptoms.